Shipping policy

We ship every order from The Paw Closet with tracking to Australia, New Zealand, Canada, the United Kingdom and the United States.

Processing and dispatch

Orders typically ship within 48 hours (excluding weekends and public holidays).
Once your order ships, you'll receive a confirmation email with your tracking details.

Delivery times

Standard shipping: 4–11 business days after dispatch, for all destinations.

Delivery times are estimates and may vary slightly due to customs, carrier delays or peak seasons.

Delivery costs

Free standard delivery on every order, to all destinations.

Tracking your order

Every order ships with tracking. Use the link in your shipping email, or visit our Track Your Order page.

Customs and import charges

Any duties or taxes we collect are shown at checkout. If your parcel is held by customs for an additional charge, contact us and we'll help.

Lost or delayed parcels

If your tracking hasn't updated for 10 business days, or your parcel shows as delivered but hasn't arrived, email us with your order number. We'll investigate with the carrier and arrange a replacement or refund if it can't be found.

Incorrect address

Please double-check your address at checkout. If you spot a mistake, email us as soon as possible so we can update it before your order is dispatched. If a parcel is returned to us because the address was incorrect or incomplete, a reshipping fee may apply.